DriveDilSe
DriveDilSe
These terms govern your use of DriveDilSe's self-drive platform. By completing a booking you agree to all terms below. Please read them carefully before your trip.
This document is an electronic record under the Information Technology Act, 2000 and complies with provisions of the Motor Vehicles Act, 1988 (Section 51) which recognises leasing of vehicles for personal use. This agreement is generated digitally and does not require a physical signature.
By confirming a booking on DriveDilSe ("Platform"), the Guest (you) enters into a lease agreement with DriveDilSe ("Lessor") for the specified vehicle for the duration of the Booking Period.
This is a lease — not a transfer of ownership. The vehicle remains the absolute property of DriveDilSe / its registered owner at all times. The Guest holds the vehicle as trustee during the Booking Period.
A booking is confirmed only upon full payment of the Booking Fee and Security Deposit through the Platform. The Booking Period commences on the Booking Start Date irrespective of whether the Guest takes delivery.
The Primary Guest or registered Co-Driver must be present in person to receive the vehicle and must produce:
The Guest must inspect the vehicle (exterior walk-around + interior check) before accepting delivery. Any pre-existing damage must be reported immediately. Post-acceptance, the vehicle condition is the Guest's responsibility.
Extensions must be requested and confirmed through the Platform before the Booking End Date. Unauthorised use of the vehicle beyond the Booking Period will attract late-return penalties as per the Fee Policy.
The vehicle must be returned to the Designated Location with all Vehicle Documentation, keys, key fob, and in-vehicle devices in the same condition as at the time of delivery (normal wear and tear excepted).
Returning the vehicle at a location other than the Designated Location will incur transportation costs charged to the Guest.
The following constitute a material breach of the lease agreement:
Any prohibited use voids insurance coverage and renders the Guest solely liable for all resulting damages, costs, and legal consequences.
A refundable Security Deposit is charged at the time of booking as specified in the booking details. The deposit is held by DriveDilSe until the vehicle is returned in satisfactory condition.
Security Deposit refunds are processed within 5–7 business days after vehicle return and inspection.
The Guest assumes sole financial liability for the vehicle during the entire Booking Period. DriveDilSe shall not be liable for any loss or damage suffered by the Guest or any third party arising from the use of the vehicle.
Within 24 hours of any incident, the Guest must:
Failure to fulfil these obligations makes the Guest solely liable for all resulting costs and consequences, including loss of insurance coverage.
Normal wear and tear is acceptable. Damage beyond normal wear and tear will be assessed and charged as per the Damage Policy, including costs to restore the vehicle to its original condition.
The Guest is solely responsible for all traffic violations, toll evasion, and related fines incurred during the Booking Period, including:
Any traffic violation must be reported to DriveDilSe in writing within 24 hours of occurrence (or at least 24 hours before any court date). The Guest must settle fines directly with the relevant authority and provide DriveDilSe proof of payment.
If the Guest fails to pay, DriveDilSe reserves the right to pay on the Guest's behalf and recover the amount from the Security Deposit or by other means.
If the vehicle is confiscated or impounded during the Booking Period, the Guest must notify DriveDilSe within 24 hours and provide full cooperation for its release. All costs of release, fines, and penalties shall be borne by the Guest.
DriveDilSe maintains valid vehicle insurance covering third-party liability, own damage, and theft for all vehicles listed on the Platform.
Any insurance claim that is repudiated due to Guest's negligence, rash driving, or unlawful use makes the Guest solely liable for all related costs.
All parts and accessories replaced or added during the Booking Period remain the exclusive property of DriveDilSe. The Guest is not entitled to compensation for such replacements.
All guests must complete KYC verification before taking delivery of any vehicle. The following documents are mandatory:
If a Co-Driver will operate the vehicle, they must also complete KYC on the Platform before the Booking Start Date. The Primary Guest is jointly and severally liable for any unregistered Co-Driver operating the vehicle.
Allowing an unverified person to drive the vehicle is a material breach of the lease and results in full personal liability for the Primary Guest for any damages, fines, or consequences.
| Cancellation Timing | Booking Fee Refund | Security Deposit |
|---|---|---|
| More than 48 hrs before pickup | Full refund | Full refund |
| 24–48 hrs before pickup | 50% refund | Full refund |
| Less than 24 hrs / No-show | No refund | Full refund |
| After pickup (early return) | No refund for unused hours | Refunded after inspection |
If DriveDilSe cancels a booking for reasons not attributable to the Guest (e.g., vehicle unavailability), the Guest will receive a full refund of both the Booking Fee and Security Deposit within 5–7 business days.
Approved refunds are credited to the original payment method. Processing time: 5–7 business days from approval. For UPI/wallet payments, refunds may reflect within 2–3 business days.
We do not sell your personal data. We share data only with:
KYC documents and transaction records are retained for a minimum of 5 years as required by applicable Indian law. You may request deletion of non-mandatory data by contacting us at contact.drivedilse@gmail.com.
We use industry-standard encryption (TLS) to protect all data in transit and at rest. KYC documents are stored securely and accessible only to authorised personnel.
The Primary Guest and all registered Co-Drivers are jointly and severally liable for:
The Guest agrees to indemnify and hold harmless DriveDilSe and its authorised agents against all costs, expenses, losses, damages, and liabilities arising from:
This indemnity survives the expiration or termination of the booking.
DriveDilSe shall not be liable for any indirect, incidental, special, consequential, or punitive damages including loss of profits, arising from or related to the use of the vehicle or the Platform, even if advised of the possibility of such damages.
DriveDilSe's total liability to the Guest under any circumstances shall not exceed the Booking Fee paid for the specific trip in question.
This agreement and all policies are governed by and construed in accordance with the laws of India, including the Motor Vehicles Act, 1988 and the Information Technology Act, 2000.
Courts at Pune, Maharashtra shall have sole and exclusive jurisdiction over any disputes, claims, or questions arising under or pursuant to these policies and the lease agreement.
DriveDilSe reserves the right to update these policies at any time. Updated policies will be effective upon posting on the Platform. Continued use of the Platform after updates constitutes acceptance of the revised terms.
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
For queries regarding these policies, please reach out to us: